Should You Buy a Mattress Online or In-Store?

Fri Jan 09 2026

Mattress Guides

Buying a new mattress is a big decision. You spend roughly a third of your life sleeping, so choosing the right mattress really matters, and where and how you shop is the first step. With so many online mattress brands and local mattress stores to choose from, it is natural to wonder which option is truly best. The answer depends on your comfort needs, budget, and how confident you want to feel before making your purchase.

Below, we break down the pros and cons of buying a mattress online and shopping in-store, so you can make the choice that leads to better sleep.

Pros & Cons of Buying a Mattress Online

Online mattress shopping has grown quickly thanks to convenience and marketing. For some shoppers, it can be a good fit, but it is not without drawbacks.

Pros of Buying Online

As with shopping for any item, shopping online is convenient and offers more options while saving you time. Some benefits of shopping for mattresses online include the following.

Shop anytime, anywhere, without needing to visit a store or work around business hours.
Easy price comparisons between brands and models with just a few clicks.
Home delivery is often an option, and mattresses come compressed or as a bed-in-a-box and shipped directly to your door.
Risk-free trial periods are available through some websites that allow you to test the mattress at home for several weeks or months.

Cons of Buying Online

Although shopping online has its perks, there are also some drawbacks to consider. Here are some of the biggest issues with mattress shopping online.

You cannot try the mattress first, which means you are relying on reviews, descriptions, and marketing claims.
Returns can be inconvenient, requiring repackaging, scheduling pickups, or waiting weeks for refunds.
Limited personalization, as online brands often offer fewer comfort and support options.
No expert customer service and guidance, making it harder to choose the right mattress for your sleep position or health needs.

Pros & Cons of Buying a Mattress In-Store

There are many benefits to shopping at a brick-and-mortar store for a new mattress that can’t be met by online browsing. Here are some of the top benefits of shopping at your local mattress store.

Pros of Buying In-Store

Shopping in-store offers a hands-on experience that many sleepers still prefer, especially when comfort and long-term support are priorities.

You can test mattresses in person, comparing firmness, support, and feel right away.
Get expert guidance from sleep specialists who can recommend options based on how you sleep, your body type, and any comfort concerns. Bedzzz Express has been in business since 1995; each of our team members is knowledgeable about identifying sleep habits and guiding each family to the best mattress based on their needs.
Get immediate clarity, since you know precisely what you are buying before you commit.
Local service and support, including delivery setup and help if issues arise later.
Take advantage of special offers with in-store offers and discounts that may not be available online.

Cons of Buying In-Store

Requires a visit to the showroom, which may take more time than shopping online.

Buying A Mattress Online vs. In-Store: Which Option Is Right for You?

If convenience is your top priority and you are comfortable navigating trial periods and returns, buying online may work for you. However, if you want confidence, comfort, and expert advice from the start, shopping in-store is often the better choice.

Many shoppers find that trying mattresses in person helps avoid costly mistakes and eliminates the guesswork that comes with online descriptions.

Why Shopping In Store Makes a Difference

Your mattress affects your sleep quality, energy levels, and overall health. Testing mattresses in person allows you to feel pressure relief, edge support, and motion isolation, all factors that are difficult to judge online.

In-store experts can also help you select the right pillow, mattress type, and firmness level to match your sleep habits, whether you are a side sleeper, a back sleeper, or someone who tends to sleep hot.

Look For Warranties & Guarantees

No matter which route you choose to shop for your new mattress, be sure to strongly consider the guarantees, sleep trial periods, and return policies from the company you’re purchasing from.

At Bedzzz Express, we make it as easy as 1-2-3. We are proud to offer:

A one-year price guarantee on all mattresses. We will beat any local stocking dealer's advertised price for up to one full year after your purchase.
A two-year extended warranty stands behind all of our products.
A three-year comfort guarantee allows you to exchange your mattress for up to three years after your purchase.

Shop for a New Mattress at Bedzzz Express

At Bedzzz Express, we believe mattress shopping should be simple, comfortable, and pressure-free. Our mattress stores in Alabama let you try before you buy, ask questions, and explore a wide range of trusted brands and comfort options.

Whether you are replacing an old mattress or upgrading your sleep setup, our team is here to help you find the right mattress for better sleep, night after night. While you’re visiting, shop our selection of pillows, bedding, mattress toppers, or mattress protectors online today.

FAQ: Questions About Buying A New Mattress

How long should I test a mattress before deciding?

It is recommended to give a new mattress at least 30 nights to adjust, whether you buy online or in-store.

Can I get financing when shopping in-store?

At Bedzzz Express, we offer financing options that make it easier to invest in a quality mattress without paying everything upfront. Learn more about financing options at Bedzzz Express today.

Are in-store mattresses of better quality than online brands?

Quality depends on materials and construction, but in-store shopping allows you to compare build quality and comfort firsthand.

How often should I replace my mattress?

Most mattresses should be replaced every 7 to 10 years, depending on wear, support, and changes in your comfort needs. Here are some of the signs to look for to decide when it’s time to replace your mattress.